PRIVACY POLICY
Privacy Policy
Last updated: 02/05/24
At ONE-SIGNAL (“we,” “us,” or “our”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website [www.one-signal.com], engage with our services, or interact with our advertising.
We are committed to full compliance with the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and other applicable privacy laws.
1. Who We Are
ONE-SIGNAL is a trading signal service provider based in Dubai, UAE. Our services are available globally and designed to deliver data-driven market insights via email.
Contact:
📧 contact@one-signal.com
2. Information We Collect
a. Personal Information
- Name (if provided)
- Email address
- Subscription plan and preferences
- Payment information (handled securely via Stripe)
b. Usage Data
- IP address
- Device and browser information
- Pages visited and time spent
- Clicks and interaction behavior
This data is collected through:
- Plausible Analytics (privacy-first, cookie-free)
- Smartlook (session recordings and heatmaps)
- Meta Pixel (Facebook & Instagram Ads tracking)
- Google Ads Pixel
3. Tools and Platforms We Use
Your data may be processed or stored using the following tools:
- Outseta – current CRM, subscription, and email delivery system
- HubSpot CRM – legacy platform (previously used for CRM and billing)
- Stripe – payment processing (we do not store your credit card details)
- Plausible Analytics – to measure site traffic anonymously
- Smartlook – to understand user experience and improve UX
- Meta Platforms (Facebook, Instagram) – advertising and remarketing
- Google Ads – conversion tracking and remarketing
4. How We Use Your Information
We process your data to:
- Deliver your subscribed services (daily trading signals)
- Manage your subscription and payment details
- Respond to inquiries or support requests
- Improve the functionality and performance of our website
- Run advertising campaigns across Facebook, Instagram, and Google
- Analyze visitor behavior and enhance user experience
5. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to:
- Provide essential site functionality
- Monitor user behavior (via Smartlook and Plausible)
- Serve remarketing ads (via Meta and Google)
You can control cookie preferences through your browser or via our cookie banner.
6. Legal Basis for Processing (GDPR)
We rely on the following legal bases:
- Consent – for marketing communications and tracking
- Contract – to provide paid services
- Legitimate interest – for service improvement and fraud prevention
7. Data Sharing & Third Parties
We do not sell your personal data. We may share it with:
- Outseta (current CRM/email/subscription management)
- HubSpot (legacy CRM system)
- Stripe (payment processing)
- Analytics and advertising providers like Smartlook, Plausible, Meta, and Google
These partners are obligated to protect your data and comply with GDPR or similar frameworks.
8. International Transfers
Some third-party services may process your data outside your home country. We ensure that appropriate safeguards (e.g. Standard Contractual Clauses) are in place for international data transfers.
9. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy or as required by law.
10. Your Rights
Depending on your location, you have the right to:
- Access your personal data
- Request correction or deletion
- Withdraw consent at any time
- Object to processing
- Request data portability
- File a complaint with a data protection authority
To exercise these rights, email us at 📧contact@one-signal.com
11. Data Security
We implement strict security measures, including encryption and access controls, to protect your personal data from unauthorized access or misuse.
12. Updates to This Policy
We may update this Privacy Policy periodically. Any updates will be posted on this page with a revised “Last Updated” date.
